Before you place your order

How much does shipping cost?

Shipping costs will vary depending on the shipping destination and the number of items purchased.

How long will it take to ship my order?

Orders typically ship within 5-10 days. Shipping times vary based on the product and destination.
To view estimated shipping times for your orders, please visit the Track Your Order page . You can track your package’s delivery progress at any time from this area.
We’re actively following developments concerning the COVID-19 outbreak. Our top priority is to continue providing uninterrupted service to you. As we do our best to adapt to emerging guidelines from the government and public health organizations, you may experience delays in your orders.

Team Names and Numbers

You can order different names and/or numbers to be printed on each of your garments.

  • Names cost $5 each. Numbers cost $3 each.
  • If you order custom names/numbers, you will need to add it to every garment in your order.

You can order custom names/numbers by clicking the “PERSONALIZE” button on the header bar of the page.

Note: The personalization portion of your design may have a different material and color than the rest of your design.

Building a Spreadsheet

To send your names/numbers data:

  • Click the “PERSONALIZE” button in the header bar of the page.
  • At the bottom of the screen appears, click the “Name / Number Data” button.
  • Input the Name, Number, and Product data for each garment in your order.

Make sure the spreadsheet includes one row for every garment in your order, even if you would not like a name/number printed on the garment.

Shipping to Multiple Addresses

At this time, we do not offer split shipping. Sorry for this inconvenience.

What are the sizing specs of my order?

You can access our sizing guide, which includes all of the sizing information for different brands and products here: Sizes

I'm having issues placing an order

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible.

Order status questions

What is the status of my order?

You can keep track of your order at any time by visiting Track Order

 

I need help with a late order.

Orders from our fulfillment center vary by shipping location
If your order has not arrived after 30 business days, please contact customer service at Contact Page
You can keep track of your order at any time by visiting Track Order.

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I’d like to modify my order.

Since, our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, visit Track Order.

Modifying or Changing an Order

I’d like to cancel my order.

Since our orders are custom produced, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, visit Track Order

I'd like to return or replace my order

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our site. Please review our Returns & Exchanges policy for details on how to setup a return.

Payment

What payment methods do you accept?

We currently accept the following forms of payment:

Credit Cards: We accept Visa, American Express, Mastercard, and Discover

Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

Sofort allows European customers to use their online banking details as a payment method. It is available in the following European countries: Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Spain, Switzerland and UK. This payment method is only available to customers shipping to the eurozone.

Giro Pay enables online customers in Germany to pay via direct bank transfer. This payment method is only available to customers shipping to the eurozone.

SEPA enables one-click payment via direct debit for consumers in the eurozone. This payment method is only available to customers shipping to the eurozone.

How secure is my payment?

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and PayPal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

 

What is the security code?

Credit and debit cards have a security code located on them to offer additional protection. For most cards it is a 3-4 digit number located on the back. For American Express cards, look on the front side for the 3-4 digit number.

Is my credit/debit card charged as soon as I order a product?

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.

Other

Report a campaign for policy violations.

As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions at mynamet.com/policy

How do I contact customer support?

We are happy to answer any questions you may have. Please contact customer service at Contact

Tracking FAQ

Can I add or remove products from my order after it is placed?

Sorry! To ensure your order arrives on time, we generally begin processing an order as soon as it is placed. As a result, we are unable to make any changes to your order after it is placed.

When is my order scheduled to arrive?

Orders typically ship within 5-10 days. Shipping times vary based on the product and destination. To view estimated shipping times for your orders, please use the Track Your Order lookup above. You can track your package’s delivery progress at any time from this area.

Where can I find my order number?

Your order number can be found at the top of your confirmation email. Please check your inbox, including your spam folder, for your confirmation email. If you still cannot locate your confirmation email, complete the form below.
*Required Fields

Returns and Exchanges

What is your return policy?

Since our products are custom printed and unique to each campaign, they will only qualify for refunds if the product itself is flawed, if the quality of the printing is poor, or if the final products material is different from the product presented on the site.
You must submit a claim within 15 days of the delivery date.
If there’s an issue with your product, please submit a claim through our online form. You’ll need your order number as well as the email address used to place the order.
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Please note that customers are responsible for return shipping rates.

How long does a replacement, refund, or return take to process?

We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 – 10 business days for processing.

Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.

If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.